CX Innovation Awards

View the Archive of Past Winners: 2014, 2013, 2012 

At the May 2015 Insight Exchange, we held the 3rd annual CX Innovation Awards. We announced the winners from a field of top notch finalists. CXPA Members and the public alike are welcome to submit their innovative CX strategies that have proven results.

2016 Innovation Award winners coming soon!

2015 CX Innovation Award Winners & Finalists

The following companies and individuals have been recognized as 2015 CX Innovation Award winners and finalists.

Winners

Crowe Horwath

Crowe Horwath: Improvements in CX through Employee Engagement


John Deere

John Deere: New Machine Delivery Experience

Optum

OPTUM: Centralized Client Insights for Action


Sandy Spring Bank

Sandy Spring Bank: Transforming Culture by Engaging Employees

Western National Insurance Group

Western National Insurance: Public/Private Sector CX Training Partnership

 

Finalists

Ciena Corporation

Ciena: Ciena’s B2B CX Measure Drives Results

Jet Blue Airways

Jet Blue: Blending Transactional and Market-Level Research

Oxford Properties

Oxford: The Dialogue Series: Unlocking Service Excellence

 

PSAV

PSAV: PSAV “I Will…” Promise Service Culture

Reliant

Reliant: Delivering a Low Effort Customer Experience


Submit Your Innovative CX Program

Consider submitting your innovative Customer Experience programs for our 2017 awards.
The next awards will be in spring 2017. We will post the dates for entry closer to that time. 

Awards will be given out at our annual CXPA Insight Exchange in the spring.